Event Information

Venue: TBC, Manchester

Date: October/November 2025

Manchester has firmly established itself as one of the UK’s leading digital and tech hubs, known for its rich industrial heritage, vibrant innovation scene, and a thriving community of technology-driven businesses.

With a strong regional infrastructure, access to top-tier universities, and a rapidly growing base of MSPs, cybersecurity firms, and cloud providers, Manchester offers fertile ground for collaboration, innovation, and growth within the managed services sector.

As a centre of excellence for digital transformation in the North of England, Manchester provides a strategic platform for MSPs to engage with industry peers, explore evolving client needs, and stay ahead of trends in cybersecurity, AI, and IT service delivery.

Event Agenda

Time Session Details
09:00 Registration Open
Meet and greet, set the stage for the day's discussions and outline key objectives.
09:55 Welcome Remarks from the Event Moderator
10:00 Keynote Presentation
10:30 Panel 1: Strengthening Cybersecurity for MSPs
As MSPs shoulder greater responsibility for their clients’ security posture, the threat landscape continues to grow more complex. This session explores the realities of defending against evolving cyberattacks, balancing compliance obligations, and maintaining trust with clients. Attendees will hear how other MSPs are adapting their security stack and services to stay ahead of ransomware, phishing, and zero-day threats while managing cost and operational burden.
Participants include
11:05 Panel 2: AI-Driven Automation for MSPs
The promise of AI is no longer a future concept - it’s already reshaping how MSPs deliver and manage IT services. This panel examines real-world use cases of AI in MSP environments, from automated ticketing and intelligent alerting to predictive analytics and proactive client service. Join the conversation to hear how peers are integrating AI into operations while navigating the challenges around training, transparency, and practical value.
Participants include
11:40 Networking Break & Refreshments
A chance to connect with peers and sponsors in a relaxed setting.
12:10 Panel 3: Sales, Marketing & Growth Strategies for MSPs
Growth doesn’t happen by accident. This panel focuses on building scalable strategies for client acquisition, retention, and brand visibility. Learn from successful MSPs about what’s driving pipeline performance - whether through outbound sales, inbound marketing, account-based tactics, or vertical specialisation - and discover the key metrics and mindset shifts behind consistent, profitable growth.
Participants include
12:45 Panel 4: Mergers, Acquisitions & Strategic Expansion
Whether you’re preparing to grow through acquisition, considering a future exit, or simply trying to understand market dynamics, this panel offers strategic insight into M&A for MSPs. Hear from operators and advisors on what makes a business attractive to buyers, how to assess acquisition opportunities, and what the roadmap looks like from first conversation to post-deal integration.
Participants include
13:20 Lunch & Informal Networking
Share ideas and connect with attendees over a high-quality lunch.
14:20 Micro Insight Sessions
Micro Insight Sessions are short, focused sponsor-led discussions where Gold and Networking Sponsors share one key idea or insight with delegate groups in just five minutes. Designed to inform rather than pitch, these sessions take place before lunch and rotate across tables to ensure every delegate benefits from each sponsor’s expertise. The delegate groups will be rotated.
Micro Insight Session 1
Session title to be confirmed

Session hosted by TBC

Micro Insight Session 2
Session title to be confirmed

Session hosted by TBC

14:30 Strategic Insight Sessions & Roundtables
Interactive discussions led by sponsors, industry experts, and MSP leaders. Delegates participate in focused roundtable discussions to exchange ideas, share best practices, and explore tailored solutions. Each delegate will be assigned to one of three teams and will rotate through all sessions. You'll spend 35 minutes in each roundtable, ensuring a rich and varied experience across the key topics.
Roundtable 1
Title TBC

Roundtable hosted by TBC

Roundtable 1
Title TBC

Roundtable hosted by TBC

Roundtable 1
Title TBC

Roundtable hosted by TBC

16:35 Wrap-Up & Closing Insights
Summarise the day's discussions, highlight actionable takeaways, and outline next steps.
16:40 Drinks Reception & Networking
Unwind and connect further with delegates and sponsors in a relaxed, social setting.
17:40 End of Event
18:00 Exclusive Invite Only MSP / Sponsor Dinner

Location

TBC, Manchester
Manchester

About Us

The MSP Channel Insights Roadshow Series is an intimate event series designed to connect top-tier managed service providers (MSPs) and IT service providers with leading technology vendors.