London, United Kingdom
Conrad London St. James
London stands at the forefront of the UK’s technology landscape, recognised globally as a leading hub for managed service providers, cybersecurity experts, and cloud innovators.
With its unparalleled digital infrastructure, access to world-class talent, and a dynamic blend of financial, enterprise, and tech sectors, London offers MSPs a unique platform to drive digital transformation and pioneer next-generation IT solutions.
The city’s vibrant ecosystem of startups, established enterprises, and research institutions fosters collaboration and innovation, making London a prime destination for exploring emerging technologies, advancing cybersecurity, and shaping the future of managed services in the UK and beyond.
Event Gallery
Event Attendees
Event Sponsors
Event Agenda
This event will be presented in English.
Registration Opens
Meet and greet, collect your badge, and connect with peers over coffee as we set the stage for a day of insight, networking, and strategic discussion!
Welcome Remarks
Opening message from the event moderator with key information about the day’s schedule, delegate structure, and event format.
Fireside Chat: Scaling Smart – A Candid Conversation with a High-Growth MSP
This opening discussion features an MSP leader who has successfully scaled their business. From growth milestones and leadership lessons to navigating customer expectations and strategic pivots, hear how they’ve built resilience, driven innovation, and stayed ahead in a fast-changing market.
Moderated by
Participants Include
Panel 1: Cybersecurity & Resilience – Navigating Threats in an AI-Enhanced World
As threat actors become more sophisticated and AI reshapes both defence and offence, MSPs must adapt. This panel explores monetising security services, ensuring operational resilience, and staying compliant in a volatile cyber landscape.
Moderated by
Participants Include
Micro Insight Sessions
Quickfire sponsor-led sessions sharing sharp, non-salesy insights in just 3 minutes each. Designed to educate and spark ideas ahead of the networking time - where you can dive in deeper with the sponsors. Delivered by Ionos, NinjaOne, Rencore, SonicWall and Threatlocker.
Networking Break & Refreshments
Take a break, grab a coffee, and connect with fellow delegates and sponsors in a relaxed setting.
Panel 2: Smarter Sales & Marketing – Winning in a Crowded MSP Landscape
Standing out requires strategy, not just effort. This panel covers how MSPs are evolving their go-to-market approach with data, AI, and vertical specialisation to win high-value clients and drive repeatable, profitable growth.
Moderated by
Participants Include
Strategic Insight Roundtable Sessions
Delegates break into small groups to rotate through focused, sponsor-led boardroom sessions. Expect practical discussions, real-world solutions, and collaborative problem-solving on topics that matter most to MSPs.
Boardroom 1
Boardroom 2
Lunch & Informal Networking
Enjoy a high-quality lunch while continuing conversations with fellow MSP leaders, sponsors, and speakers.
Panel 3: People, Culture, Recruitment & DEI – The New Competitive Edge for MSPs
As services commoditise, people strategy is becoming the defining differentiator for MSPs. This panel explores how leading MSPs are attracting and retaining the right talent, embedding diversity, equity and inclusion into their cultures, and developing future-ready leaders. The discussion will examine modern recruitment challenges, building inclusive and high-performing teams, and fostering agile, AI-aware organisations that can scale sustainably.
Moderated by
Participants Include
Panel 4: M&A, Investment & Growth Strategy – Building a Business That Scales or Sells
Whether your goal is expansion, acquisition, or preparing for sale, this panel offers insight into what drives valuation and strategic growth. Hear from MSPs, investors, and advisors on how to build a business fit for the next stage.
Moderated by
Participants Include
Wrap-Up & Closing Insights
A short summary of the day’s key insights, with thanks to our sponsors, speakers, and delegates.
Drinks Reception & Networking
Unwind, connect further, and continue the conversation in an informal setting over drinks.
Event Speakers
Yvonne Matzk
Founder and CEO
Coachere
Roy Shelton
Group Chief Executive Officer
Connectus Business Solutions
Ken Roulston
Managing Partner
Ex2 Consultancy
Jesse Harfield
Group Managing Director - IT Services at FluidOne
FluidOne
Graham Stead
Managing Director
Growth Habits
Patrick Burgess
Technical Director
Nutbourne
Marcus Evans
Managing Director
Nutbourne
Madalina Cristea
Legal Director - Privacy Cybersecurity & AI
OneAdvanced
Ben Chesterman
Channel Account Manager
OpenText
Nikki Laker
Marketing Director
Opus Technology
Paul Mardling
CTO
Redcentric
Marc Sumner
CEO
Robertson Sumner
Dean Ellerby
VP Product and Community
Robopack
Ian Platt
Channel Director
Robopack
Tom Marwood
Technical Sales Director
Westcoast Cloud